Customer Success Manager (f/m/d)

Munich/Berlin
,
Full-time

Any further questions?

Our HR department is looking forward to hearing from you and is always available to answer your questions.

Your field of activity and area of responsibility

As Customer Success Manager at auteon, you will revolutionize the automotive aftermarket together with us. As part of a dynamic team with a strong entrepreneurial and autonomous mindset, you will work to bring our mission to life and act as a "single point of contact" to provide end-to-end customer support and ensure customer satisfaction.

  • Your tasks include the proactive development and implementation of measures and methods to increase software usage and customer satisfaction.
  • You will be in regular proactive contact with our customers and work continuously to build trusting customer relationships and loyalty. 
  • You recognize future customer requirements in time and know how to describe them in a structured and comprehensive way and you regularly coordinate with internal teams for product enhancements
  • You conduct surveys, evaluate them together with your lead and develop measures to improve customer loyalty based on the results.

Your qualifications for the position 

  • Successfully completed training (automotive mechanic, automotive mechatronics technician, service technician, etc.) with an affinity for software or a successfully completed degree in mechanical engineering, business administration or similar. 
  • First verifiable experience in the area of customer support/success or technical customer consulting
  • Your style is hands-on and pragmatic, you work agile & solution-oriented and your technical understanding helps you to capture customer requirements and needs by asking the right questions and derive actions
  • You are very customer- and solution-oriented and can communicate and explain complex processes in a target group-oriented way to less technically experienced groups of people.
  • Furthermore, you bring along a large portion of ambition and drive for innovation and make sure that we reach our goals together with personal commitment and sociability. 
  • Business fluent German and good English skills

What we offer you for your commitment

  • The chance to join us in an advanced start-up phase and actively help shape a product idea and drive forward and implement an exciting vision
  • Very flat hierarchy and entrepreneurial scope for creativity 
  • Unlimited employment contracts and an attractive salary 
  • Flexible working hours & regular home office days
  • Financial support for memberships of selected fitness and sports studios as well as discounted shopping opportunities through cooperation partners
  • Coffee, drinks, Paulaner Spezi and sweets flat rate
  • In-house bar for team events

Curious? Do you want to actively help build something and take on responsibility in a start-up? Then we look forward to receiving your application (incl. salary requirements, possible start date, resume, references, etc.) at recruiting@auteon.de. If you choose to use the application form below, please be sure to include all of these details.

Sounds like you?

Submit your application.

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